Order Processing, Delivery and Returns

All orders are processed and dispatched within 1-3 business days from time and date of receipt.

If an order is Urgent please place a note in the "Comments Box" advising it is Urgent and when you require delivery, if possible we will prioritise same day processing, depending on time of order received.  We may phone you to clarify any Urgent requests.  Please select an Express Shipping Method to assist the timely delivery by the carrier to meet your requirements.

Alternatively please phone Customer Service on 03 9553 2700 to discuss your Urgent order processing request.

Sayco Pty Ltd uses Australia Post as its primary delivery mechanism. This ensures your goods can be tracked and you receive notification of delivery times.

You can nominate to use your own courier pickup by placing a note in "Comments Box" advising the day and time the order will be picked up, to ensure the order is ready.  Please advise the courier of the pick up address, which is listed on the order confirmation.

Special Delivery Requests:  While every effort is made by our Customer Service Team to include requests for specific delivery days and times on delivery labels, ProFem cannot guarantee requests are fulfilled by the freight company.

Australia Post and Startrack deliver Monday - Friday during business hours and cannot guarantee requests for specific days and times.

Your tracker is sent via email or sms when your order is dispatched , using the information you provided on your order.  If you are unavailable to accept delivery on that day, please follow the prompts to re-direct to the Post Office for later collection or select ok to leave in a safe place.

Australia Post no longer leave cards for attempted delivery, this is only advised via small or email.

Sayco Pty Ltd accepts returns of unopened merchandise returned in its original re-sellable condition within 30 days of purchase. If an item is damaged, lost or incorrectly delivered, claims must be made within 7 days of receipt. Shipping and handling costs are not refundable. Due to health and safety concerns, Profem Inc cannot accept returns of used items. A restocking fee of 25% is applied for incorrectly ordered items.

Email a request to return merchandise to [email protected], please include the details of why you are seeking to return items.  We will respond via return email if return is accepted.  Please do not return items without prior acceptance.

Please carefully pack all items to be returned in their original packaging.  Sayco Pty Ltd is not responsible for shipping costs or damage on returned items. Please be advised that packages sent by standard Australia Post may not be able to be tracked to ensure delivery. We recommend that you use a delivery method that can be tracked and or insured. Sayco cannot provide credit for a return until we have received the returned item.